Privacy Policy

Lucky Voice Online privacy policy:

Last updated: 26th July 2022


Lucky Voice Group Limited (‘we’) are committed to protecting and respecting the privacy of our users. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation 2016)

This Privacy Policy (together with our Terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Personal Data and Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our sites: www.luckyvoicekaraoke.comshop.luckyvoice.comhttps://luckyvoice.force.com/s/; Lucky Voice iOS app. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you purchase a product or pay for access to restricted content, enter a competition or promotion and when you report a problem with our site.

We base our right to collect and use your Personal Data on the need to do so in order to provide you with the services or products that you have ordered from us. To the extent that we use sensitive Personal Data, we base this on your explicit consent. To the extent that we use your Personal Data to send you offers beyond what is considered to be within our legitimate interest, such as marketing of products and services provided by an affiliate, we base this on your specific consent as well.

If you contact us, we may keep a record of that correspondence should we need to refer to your correspondence. It will only be shared with relevant people at Lucky Voice Group Ltd who are able to assist with your correspondence, and will not be shared with external parties without your prior consent.

We may also ask you to complete surveys that we use for research purposes (to help improve our website and services), although you do not have to respond to them. Any information that you provide in these surveys will not be shared with anyone outside of Lucky Voice Group Ltd without your prior consent and will be used to help improve the Lucky Voice experience. You are able to withdraw your responses and have them deleted at any point by emailing legal@luckyvoice.com

Lucky Voice uses details of transactions you carry out through our site for the fulfilment of your orders (Lucky Voice Karaoke/app subscriptions, karaoke kit/equipment purchases). All payments on our site are processed by Braintree, Shopify or Apple. Their respective privacy policies can be found here:

Braintree (US/UK)

Shopify

Apple

Lucky Voice never stores your credit card or debit card details.

Details of your visits to our site (that are tracked through cookies) including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. It is not used for any additional purpose, such as to profile those who access our website. Details of your visits to our site are tracked on Google Analytics. Lucky Voice Group Limited does not store IP addresses so details of your visits to our site will not be personally identifiable. To opt-out of being tracked by cookies or for more information, refer to our cookie policy.

Lucky Voice never sells your personal data to third parties

How we use your personal data

Lucky Voice processes Personal Data in the capacity of a Data Controller, as defined in the GDPR.

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services listed below, may require you to provide us with personal information. This is required in order to provide you with the above services. In these situations, the legal basis for processing your personal information is consent, however, if you choose to withhold any personal information requested by us, it may not be possible for you to use the services listed below and for us to respond to your query. We will only ask for personal information that is required to fulfil the services below:

Subscribing to the Lucky Voice Karaoke player service

When signing up to our karaoke service at luckyvoicekaraoke.com, the information that you enter is used to create your account. This includes name, email address, date of birth and a password you can use to log in, then payment details to start the subscription. Payments are taken via Braintree (see their privacy policy here). We will not share this information with anyone. We may contact you if we have any information regarding your account that we feel is important to notify you. We will not contact you with our newsletter without your prior consent.

When you create your account, you will also be able to use the Lucky Voice App with the same credentials.

We will retain your information until you request for your account to be deleted from our system. Please note, if you cancel your subscription, you will still have access to your account and we will continue to retain your information should you wish to resubscribe. See the section below on ‘Your Rights’ to find out how you can request for your account to be deleted from our system.

When registering payment details to our karaoke service at luckyvoicekaraoke.com (for either starting/restarting a subscription, or amending your card details), we run reCAPTCHA on these forms. reCAPTCHA works by collecting hardware and software information, such as device and application data, and sending this data to Google for analysis for security reasons, such as to prevent fraudulent attacks. The information collected in connection with your use of the service will be used for improving reCAPTCHA and for general security purposes. It will not be used for personalised advertising by Google. 

Signing up/subscribing to the app

When signing up to our karaoke service on the iOS app, the information that you enter is used to create your account. This includes name, email address and a password you can use to log in. Payments are taken through your account on the iTunes store. We will not share this information with anyone. We may contact you if we have any information regarding your account that we feel is important to notify you. We will not contact you with our newsletter without your prior consent.

When you create your account, you will also be able to access the online player via luckyvoicekaraoke.com/sing with the same credentials. Please note you will only be able to sign in via Facebook or Apple Sign In on the app.

With your prior consent, we give you customised ads which are relevant to your interests. You can disable this in the Privacy settings on your Apple device that has our app installed.

We will retain your information until you request for your account to be deleted from our system. Please note, if you cancel your subscription, you will still have access to your account and we will continue to retain your information should you wish to resubscribe. See the section below on ‘Your Rights’ to find out how you can request for your account to be deleted from our system.

Using the Lucky Voice Shop

The Lucky Voice Shop is hosted on Shopify. When you purchase an item from the Lucky Voice shop, the personal information that you provide is used solely to perform the order that you have put through. This includes name, email address, payment details and postal address (to deliver the order to), which are stored on Shopify (click here to see their privacy policy). In order to do this, your information is shared with UK Mail (UK) (click here to see their privacy policy) or FedEx (International) (click here to see their privacy policy including their CCPA statement), DPD (click here to see their privacy policy), Evri (click here to see their privacy policy) so that they can deliver the order to you. We do not share this information with anyone for marketing purposes. We will not send you our newsletter without your prior consent.

We will retain your information should the need arise for a refund of the product(s) you have purchased. See the section below on 'Your Rights' to find out how you can request for your information to be deleted from our system.

Lucky Voice also operates separate Bars and Solutions businesses, for more information about them, refer to this privacy policy.

US customers

Due to licensing reasons, only a proportion of our song catalogue is available for our US customers. Therefore, for legal reasons, to show the US customers the available song catalogue and to process subscriptions/payments in the correct currency, we redirect US users based on their IP address on certain pages so they access the correct content. We do not store IP addresses.

Cookie Policy

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are small text files that are placed on your computer’s hard drive that track, save and store information about your interactions and usage of the website. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Cookies do not contain confidential information such as your name, phone number and/or payment details. We do not share cookies with third parties.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Please note that when a third party advertises on our site they too may also use cookies. Unfortunately we have no control over these cookies.

For more information and to find out how to opt-out, refer to our cookie policy.

Where we store your personal data

Unless it is necessary for the fulfilment of your contract, we do not send the data that we collect from you outside the European Economic Area (‘EEA’). However, it just may be possible that your data is transferred to, and stored at, a destination outside the EEA by or to staff who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

For internal marketing analysis and administration.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

Our lawful bases for processing under Article 6 of GDPR are:

The data subject (you) has given consent to the processing activity taking place.

If the processing is necessary for the performance of a contract.

If the processing is necessary for compliance with a legal obligation to which the controller is subject to.

If the processing is necessary for the purpose of the legitimate interest pursued by us.

Where you have given consent we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you.

Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment which is a three-part test covering:

The purpose test – to identify the legitimate interest

Necessity test – to consider if the processing is necessary for the purpose identified

Balancing test – considering the individual’s interests, rights, or freedoms and whether these override the legitimate interest identified.

We do not sell your personal data to third parties.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy here. For US users, you can see their CCPA compliance statement here.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Disclosure of your Personal Data

Where we use your information to contact you, we may use CampaignMaster to manage those communications. You can read their privacy policy here.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Lucky Voice Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of Lucky Voice Group Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If you are under the age of 13

You must be age 13 or older to sign up to our service. If you are under the age of 13, you should review this text together with your parent or guardian to make sure you both understand them. Sometimes we do verification checks. If we learn that you are under the age of 13 and that we have collected information about you without consent from your parent or guardian, we will delete the information as soon as possible and you will not be able to use our services. If a child under the age of 13 may have disclosed personal data to us, the parent or guardian should contact us at legal@luckyvoice.com and we can delete the personal data if necessary.

Marketing

With your prior consent and opt-in agreement, we would like to send you information about our products, updates to our subscription service, exclusive offers on our karaoke kits and bar bookings, and upcoming events in the Lucky Voice bars that we think might be of interest to you. If you no longer consent to receive marketing information from us, you may opt out any time by either clicking ‘Unsubscribe’ on the email or by emailing us at  legal@luckyvoice.com.

Your rights

You have the right to ask us not to process your personal data for direct marketing purposes. We will inform you (before collecting your data) and will collect your consent in accordance with current legislation if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by leaving certain boxes on the forms we use to collect your data unchecked. You can also exercise the right at any time by contacting us at legal@luckyvoice.com

For Apple customers, you can contact us by filling out the data deletion form on the app (click here for link)

Your principal rights under GDPR are:

Right to Object

Right of Access 

Right to be Informed 

Right to Rectification

Right to Erasure

Right to Restrict Processing

Right to Data Portability

Rights in relation to Automated processing and Profiling

The right to object.

You can exercise this right if:

  • Processing relies on legitimate interest

  • Processing is for scientific or historical research

  • Processing includes automated decision making and profiling

  • Processing is for direct marketing purposes

The right of access.

You can exercise this right if:

  • You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge

  • We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you

The right to be informed.

You can exercise this right if we hold personal data about you:

  • We are required to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.

The right of rectification.

You can exercise this right:

  • If you believe the personal data we hold about you is incorrect or incomplete you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.

The right to erasure.

You can exercise this right:

  • If there is no legal basis or legitimate reason for us processing your personal data.

The right to restrict processing.

You can exercise this right:

  • You may ask us to restrict the processing of your personal data. This means we will still retain it but not process it. This is a conditional right which may only be exercised when:

    • Processing is unlawful

    • We no longer need the personal data, but it is required for legal process

    • You have exercised your rights to object to processing and require processing to be halted while a decision on the request to object is made

The right to data portability.

You can exercise this right:

  • You can request that your personal data is transferred to another controller or processor in a machine-readable format if:

    • Processing is based on consent 

    • Processing is by automated means (e.g., not paper based)

    • Processing is necessary for the fulfilment of a contractual obligation

The rights in relation to automated processing and profiling.

Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

Please be aware if any requests to exercise any of these rights that you submit are deemed manifestly unfounded or excessive, we reserve the right to make a reasonable charge for complying with the request, or to decline your request.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

We keep our privacy policy under regular review.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Our privacy policy was last updated on 11th July 2022.

Questions, comments and requests regarding this privacy policy and GDPR are welcomed and should be addressed to legal@luckyvoice.com.

Our registered office is at 7 Poland Street, London, W1F 8PU. 

Right to complaint.

We take any complaints about our collection and use of your personal data very seriously. 

If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance. 

To make a complaint, please contact us via email on legal@luckyvoice.com.

Alternatively, you can contact us:

By post: Lucky Voice, 7 Poland Street, London, W1F 8PU

Alternatively, you can make a complaint to the Information Commissioners Office:

By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By Website: Click Here

By Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

By Email: Click Here